About Outsentra
Outsentra delivers trusted, specialist back-office operations for insurance brokers, CPAs and trucking businesses — renewals, bookkeeping, claims and data processing handled reliably, accurately and around the clock.
Our story
Outsentra started because experienced insurance and accounting professionals were tired of watching good businesses get bogged down by repetitive admin, lost renewals and inconsistent bookkeeping. We built a focused operations team that blends North American industry knowledge with efficient offshore delivery. The result: fewer headaches for our clients, cleaner books, faster renewals and measurable cost savings — all while maintaining the professional standards our clients expect.
What We Do
We handle the admin work behind the scenes so your team can focus on what matters most — growing your business and serving clients.
Insurance Back-End Support
Complete insurance operations support including renewals, transactions, quote setup, endorsements, commission tracking, and claims assistance. Think of us as your extended operations team
Key Benefits:
Policy renewals & transactions
Quick quote processing
Commission tracking accuracy
Claims documentation support
Bookkeeping & Accounting
Clean, dependable bookkeeping under your brand. Perfect for busy seasons or service expansion without hiring more staff.
Key Benefits:
QuickBooks, Xero, Sage, Wave expertise
Bank reconciliations
AP/AR management
Month-end closing support
Data Entry & Back Office Help
Precision data handling, system migrations, and document digitization to keep your operations running smoothly.
Key Benefits:
Data migration & cleanup
Document digitization
Database maintenance
System organization
24/7 Call Centre Support
Round-the-clock inbound and outbound call support for customer service, sales, and follow-ups to keep communication seamless.
Key Benefits:
Customer service excellence
Sales call support
Telemarketing campaigns
24/7 availability
Mission, Vision & Values
Mission: To free insurance brokers, accounting firms and logistics operators from time-consuming back-office work by delivering secure, high-quality operational services that improve client service, reduce costs and protect revenue.
Vision: To be the most trusted extension of our clients’ teams — known for industry expertise, flawless execution and predictable outcomes.
Core values: At Outsentra, we put our clients first and measure our success by the results we help them achieve. Accuracy is at the heart of our work, because even small errors can cost time and trust, so we build quality into every process.
What our Customer are Saying
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Before working with Outsentra, our brokers were drowning in renewal paperwork. Now they spend 60% more time with clients, and our accuracy has improved dramatically.
Cody Fisher
The white-label bookkeeping support has been a game-changer. We expanded our service offerings without hiring additional staff, and our clients love the consistent quality.
Kristin Watson
Their 24/7 operations mean our customer calls are always answered professionally. It's like having a full team working around the clock
Albert Flores
Reliable, accurate, and confidential support that integrates seamlessly with your operations.
